You were feeling stressed out and overwhelmed by the ever-expanding responsibilities of running your law practice, so you hired an assistant. Now, several months later, you're feeling even more stressed out and overwhelmed because it seems like now there are two of you that cannot keep up!
What's wrong with this picture? And how do you fix it?
Get Your Assistant an Assistant
No joke. What's probably happening is that the assistant you hired to help with legal matters like research and case prep is spending too much time on routine tasks such as scheduling (or rescheduling) client calls. It's amazing how time consuming that can be. That's particularly true since the pandemic forced us all to conduct much of our business remotely, which means more calls (and potential scheduling conflicts) than ever.
This can create a compound level of frustration. First, your assistant is unavailable to help you do the work you actually hired them for, which means you end up doing it yourself, or worse, it doesn’t get done. That makes you resentful. Second, your assistant starts to feel burnt out because they're doing too many rote tasks rather than the challenging legal work that led them to take the job in the first place. That makes them resentful.
So they resign. And you spend even more time looking for a replacement and retraining. That's to say nothing of the damage that frequent turnover can do to your reputation among clients, who inevitably wonder why you cant keep an assistant. Anyone remember Murphy Brown and her ever changing staff? She had so much turnover (93 in 10 seasons in case you weren’t’ counting) Ms. Brown’s secretaries were #ed in the show’s closing credits! Feel familiar?
The answer to retaining a good legal assistant is to support them with a good virtual assistant (VA). I know what you are thinking, “what hire another person”? No, in fact you can enlist a VA with little investment, resulting in high returns. It just has to be done right. We can help!
Making a Case
Take a quick look at the kinds of tasks a VA typically performs. Can you see how taking those responsibilities off your legal assistant's plate and outsourcing them could create a much more productive and efficient environment?
As helpful as a VA can be in getting you more organized and focused, you'll still need to implement a few procedures to get the most from them, and from your legal assistant:
At Kolibri Law Support Solutions, we offer not only recommendations for tools, processes and systems tailored to your specific needs and work style, but also support you and your practice with a suite of options and best practices that are the right fit for you — and your legal assistant. Together, we can create a team that will provide long-term continuity and better client service. And that, in turn, will give you peace of mind.